Customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: hello@healthyrootswithlaurene.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
· Names and contact details
· Addresses
· Date of birth
· GP details, medical history, other health related information provided by you either directly, or via the consent form, health questionnaire or notes taken during the coaching sessions
We collect or use the following personal information for information updates or marketing purposes (newsletter, blog articles) - for our sole use, no information will be given or sold to other parties unless legally required:
· Names and contact details
· Health information provided by you either directly, or via the consent form, health questionnaire or notes taken during the coaching sessions
Lawful bases and data protection rights
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time
· Legitimate interest - information is collected and used to provide services
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time
· Legitimate interest - information is collected and used to provide services
You can choose to opt out at any time by clicking the opt-out button at the bottom of mailings or emailing hello@healthyrootswithlaurene.com directly with a request to opt out.
Where we get personal information from
· the consent form
· the health and nutrition questionnaire
· notes taken during the coaching sessions
How long we keep information
We will keep your information securely stored during a period of seven years. After that period, it will be securely destroyed or deleted.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated 27 August 2024